Crest Nicholson tops customer satisfaction survey

Crest Nicholson

is celebrating double five-star success after customers gave the company an

overwhelming vote of confidence in the latest Customer Satisfaction Survey from

the Home Builders Federation (HBF).

The new home

developer, which is building Harbourside in Bristol, was awarded the highest

rating of five stars based on both 'Quality of Build' and 'Recommendation' in

the 6th annual HBF survey of home buyers in the 12 month period from

October 2009 to September 2010. 

The survey’s

results confirm Crest Nicholson’s own independent customer care research which

found 9/10 purchasers would be happy to recommend the company to a

friend.

Having unveiled

two new show apartments on the latest phase at Harbourside, Crest Nicholson is

keen to highlight the emphasis it places on customer satisfaction and welcomed

the positive feedback from the HBF.

 

Susan Young,

sales and marketing director at Harbourside said: “Customer satisfaction is of

the upmost importance to us and we want to ensure that that we not only meet

people’s expectations but exceed them. The HBF survey confirms the findings of

our on-going customer care research, highlighting our commitment to delivering

exemplary levels of customer service throughout the home buying process

alongside the five star quality of the properties that we

build.”

The HBF’s

national survey was conducted through a postal census of

new home

purchasers of 15 national home builders.  Despite the wider economic climate

resulting in one of the most difficult periods in the home building industry’s

history, Crest Nicholson’s commitment to maintaining standards in construction

and customer care were reflected in it being one of just six home builders to

receive five star ratings in both

areas.

 

Susan added:

“Choosing a new home is one of the most important decisions people make during

their lifetime. With Crest Nicholson purchasers can expect more than just a

comfortable, practical and energy efficient home. We are committed to ensuring

that the home buying process is as smooth as possible and our dedicated Customer

Service Team assists in every aspect of selecting and purchasing a new home,

from providing information about the property and financial advice, to selecting

interior décor.

“We invest

heavily in staff training because our research shows that homebuyers attach huge

importance to standards of service and expectations are high.  Detailed final

inspections are carried out before customers move in, then our after-sales team

takes over with a 24-hour emergency helpline giving customers reassurance should

they need any advice or support after they move

in.”

And it seems this

customer service is paying off with more than 95% of The Crescent phase now

sold, Harbourside has developed a real sense of community with a mix of

first-time buyers, downsizers and those looking for something different having

now made it their home.

Prices currently

start from £259,995.

For further

information please call Sales Manager Lynda Hillberg on 0117 908 8888 or visit

www.harbourside.co.uk. The marketing

suite on Cathedral Walk is open daily from 10 am to 5pm. Alternatively please

contact Anna Stanbridge at Savills on T: 0117 910 0354 or e-mail astanbridge@savills.com