Patient feedback sought at Bristol Community Health
By BrisCHealth | Friday, September 13, 2013, 15:27
Hundreds of patients across Bristol will be given the opportunity to make their voices heard and help shape community healthcare services when Bristol Community Health launches its annual patient survey this month.
The survey, which launches on Monday 16 September, will remain open to responses for six weeks and will give patients across 35 different community healthcare services in Bristol the opportunity to feed back before the October 31 deadline.
This year, the second year that Bristol Community Health has run its annual survey as an independent social enterprise, its patients will also be able to respond to the questionnaire online.
Last year's survey saw more than 2000 Bristol patients complete the simple form and this year Bristol Community Health hopes to beat that.
Following last year's survey, Bristol Community Health implemented a number of service improvements including the launch of a telephone review service for patients with bowel and bladder problems; greater availability of nail surgery clinics in the podiatry service; and the provision of follow-up phone calls or appointments for podiatry patients recovering from surgery.
Gillian Seward, a member of the Bristol Older People's Forum and long-time volunteer with Bristol Community Health, encouraged patients to complete the survey. She said: "It's important for Bristol Community Health to know where improvements can be made, as any improvements can make life better for patients in the future." She added that the survey can be used to let services know what's going well too, and act as a "morale booster for staff" when they hear what a positive difference their work makes to the community.
Bristol Community Health Chief Executive, Julia Clarke, stressed the importance of patient involvement when designing and delivering excellent care. She said: "Patients' views are invaluable to our services. We take all feedback very seriously, whether it highlights things we're doing really well or if there is some room for improvement." She added: "We welcome feedback all year round, but the patient survey is the perfect opportunity for people to give us their views."
This year, the response time to complete the survey has been extended following feedback from previous surveys, and this, together with the option to submit a response online for the first time, will hopefully provide Bristol Community Health with more patient input than ever before.
The online survey will be available at: www.briscomhealth.org.uk/patient-and-public-involvement for the launch on 16 September.